Cancellation, Refund & Replacement Policy

1. Cancellation Policy

• Orders can only be cancelled before production begins. To cancel, email us with your order ID as soon as possible.
• Once an order enters the design or production stage, cancellation is not possible.

2. No Return & No Refund Policy

As all products are customized and made-to-order:

• We do not accept returns or provide refunds once production has started or been completed.
• Each album is uniquely created based on customer-approved designs.

3. Replacement Policy (Damaged or Defective Products Only)

We offer replacement only in cases where:

• The product is received in a physically damaged condition, OR
• There is a clear manufacturing defect

4. Proof Requirement

To process any replacement request, customers must provide:

• A continuous unboxing video from the moment the sealed package is opened
• Clear visual evidence of the defect or damage

Any edited, paused, or incomplete recordings may not be accepted as valid proof.

5. Reporting Timeline

All issues must be reported within 48 hours of delivery, along with required proof, to our official support email.

6. Resolution

Once verified, we will:

• Replace the defective product, OR
• Reprint and resend the corrected item at no additional cost

7. Refunds

A refund is issued when an order is cancelled before production begins, or when a verified damage or defect claim cannot be resolved by a replacement.

• Approved refunds are initiated within 2 business days of approval.
• Refunds are credited to the original payment method (card, UPI, net banking or wallet).
• Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.

8. Final Decision

The Story Album Co. reserves the right to make the final decision regarding all replacement or defect claims.