Shipping & Delivery Policy

1. Delivery Locations

• We currently deliver across India.
• International delivery is not available yet. We are working towards expanding our delivery services globally.

2. Shipping Charges

• Shipping is free on all orders delivered within India.
• The final amount payable, including all applicable taxes, is shown at checkout before you pay.
• We do not offer Cash on Delivery (COD). Orders must be paid in full before production begins.

3. Production Time

• Standard albums: approximately 5 working days after we receive your order and payment.
• Custom Albums: there is no fixed production timeline. It depends on the design process, your approvals and finalisation of the artwork. We print only after receiving your final approval.
• Leather or Suede covers may take slightly longer, depending on the availability of the selected material.

4. Delivery Time

• Once production is complete, delivery generally takes approximately 10–15 business days, depending on your location and our logistics partners.
• Delivery may occasionally take longer during festive seasons or due to unforeseen logistics delays. If there is any significant delay, our team will keep you informed.

5. Order Tracking

An order confirmation email is sent once your payment is completed. When your order is dispatched, we will share the courier and tracking details so you can follow your package until it reaches you. You can also view your order status from the Orders section of your account.

6. Change of Delivery Address

You can request a delivery address change within 24 hours of placing your order. Once the order has been dispatched, the delivery address cannot be changed, so please check your details carefully before completing your order.

7. Damaged or Incorrect Deliveries

If your album arrives damaged or you receive an incorrect product, contact us within 48 hours of delivery with a continuous unboxing video and clear photographs. See our Cancellation, Refund & Replacement Policy for details.